Frequently Asked Questions

Everything you need to know about shopping with LUM Auto.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How do I return an item that doesn't fit?

LUM Auto offers a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.

Are your materials sustainably sourced?

Yes, we prioritize ethical fashion. 80% of our current collection is made from organic cotton and recycled polyester to reduce our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

Do you offer a size guide?

Absolutely. You can find a detailed size chart on every product page to help you find the perfect fit based on your specific measurements.